This isn't a slide deck. It's a working AI agent that handles order tracking, prescription refills, delivery issues, insurance questions, and account management for Truepill patients.
Ask it anything about order tracking, prescription refills, delivery issues, or your account. It has real knowledge, real workflows, and real guardrails.
Built around real patient scenarios that Truepill's support team handles every day.
Checks order status across all fulfillment stages, provides shipping timelines, and explains cold-chain and specialty medication handling.
Guides patients through refill eligibility, auto-refill enrollment, prescription transfers, and controlled substance refill restrictions.
Handles missing, damaged, delayed, and incorrect deliveries with urgency-appropriate triage and expedited replacement options.
Updates delivery addresses, notification preferences, and delivery instructions with confirmation before every change.
Answers coverage questions, explains prior authorization, supports cash-pay and HSA/FSA options, and handles payment issues.
Built-in safety rails for medical advice boundaries, adverse reaction escalation, and controlled substance protocols.
This demo was built from scratch for Truepill. Real logic for real scenarios.
Pulled Truepill's fulfillment processes, shipping options, insurance handling, and compliance requirements into the AI's knowledge base.
Created patient-specific workflows for order tracking, refills, delivery issues, account management, and insurance inquiries.
Configured STEER guardrails for medical advice boundaries, adverse reactions, and controlled substance protocols.
Ran 250 simulated patient conversations across happy paths, edge cases, and adversarial scenarios at ~83% pass rate.
Connected to your actual patient data. Handling your real support volume. This sandbox is just the start.
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